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RETURN, REFUND & EXCHANGE POLICY


RETURN, REFUND, & EXCHANGE POLICY

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Returns
We really do hope that no one ever feels the need/want to return an order. We do our very best in showcasing exactly how our products look in reality so as to not have any unsatisfied customers. But if you would like to return your items please make sure that the items are unworn, undamaged, and in the same condition as you received it. Also please have it in the same packaging. We only allow returns within the first 2 weeks after you receive your items. After that we will not be accepting any returns.

**Please also keep in mind that some handmade items WILL sometimes have instances where items are not an EXACT replica of what is pictured. This is due in part to the fabrics we work with as well as the simple fact that they aren't machine made.**

Refunds (if applicable)
The only time we will accept a refund is if there was mistake in inventory on our part. For instance if there was a mistake of the customer purchasing a product that was already sold out or is not longer available. Other than that, there are no refunds.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at TonyWuuCollection@gmail.com.

Exchanges (if applicable)
We err on the side of not accepting exchanges. But when we do, we only replace items if they are unworn, unwashed, or damaged. Customer must notify us within a week of receiving their order if they would like to exchange! After the week has passed we do not take exchanges.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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