TERMS & CONDITIONS
- All orders will be processed and shipped as originally placed.
- Customers are responsible for providing an accurate shipping address. To prevent any shipping delays, please double check that the address listed in your order confirmation email is correct.
- TonyWuu Collection is not responsible for unfortunate events such as misplaced, lost or stolen packages, during the time of transit. Under all circumstances the mail postal service is responsible for any of all mail pieces that undergo their delivery services. We will do our best to assist all customers regarding missing packages.
- All claims will be thoroughly reviewed case by case; claims may take up to 2 weeks to process. Once the postal service responds to your claim we will be able to take further proper actions to resolve this mishap. Until then, your patience is much appreciated.
- Filing a claim does not guarantee the postal service will partially or fully compensate/reimburse you for your lost/stolen package, but we will do our best to assist you through the process.
Return, Refund, & Exchange Policy
We really do hope that no one ever feels the need/want to return an order. We do our very best in showcasing exactly how our products look in reality so as to not have any unsatisfied customers. But if you would like to return your items please make sure that the items are unworn, undamaged, and in the same condition as you received it. Also please have it in the same packaging. We only allow returns within the first 2 weeks after you receive your items. After that we will not be accepting any returns.
**Please also keep in mind that some handmade items WILL sometimes have instances where items are not an EXACT replica of what is pictured. This is due in part to the fabrics we work with as well as the simple fact that they aren't machine made.**
Refunds (if applicable)
The only time we will accept a refund is if there was mistake in inventory on our part. For instance if there was a mistake of the customer purchasing a product that was already sold out or is not longer available. Other than that, there are no refunds.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at TonyWuuCollection@gmail.com.
Exchanges (if applicable)
We err on the side of not accepting exchanges. But when we do, we only replace items if they are unworn, unwashed, or damaged. Customer must notify us within a week of receiving their order if they would like to exchange! After the week has passed we do not take exchanges.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
- All sale items are final include Black Friday and Cyber Monday purchases.
- We do not accept any returns or exchanges on sale items.
- Sale prices and discount codes are only valid during the time of the sale. Sale prices will not be applied to any orders placed before or after the time of the sale.
- All discount codes must be entered at the time of checkout.
- We will not be able to adjust any prices to orders once they are finalized and payment has been accepted.
- Only one discount code can be applied per purchase.
- Orders are shipped to the provided shipping address listed under customer’s account.
- TonyWuu Collection is not responsible for packages delivered to mistyped or invalid address.
- All returning packages due to insufficient address will be sent a verification email. Customers will have 48 hours to respond, failure to reply within 48 hours will automatically result in order cancellation. Customer’s funds will be transferred to store credit.
- Orders are generally received within 3-5 business days after date of fulfillment.
- Expected delivery dates may vary during holiday season, depending on volume of mail experienced through postal service.
- Duties and taxes are determined by the customs agency within the designated country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the Tax-free threshold, if it exists, for goods imported into the designated country.
- Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office.
- International shipping expected delivery dates varies depending on the location.
- Orders are generally received within 8-12 business days
- Shipping dates may vary during holiday season, depending on volume of mail experience through postal service.